Lets look at the claim process:
The claim needs to be registered or intimated at the toll free number of the insurance company within 24 hours of the accident.
The following details have to provided :
Name of the Policy holder.
Nature of loss.
Date of accident.
Name and address of the attending Medical Practitioner.
Name of the Insured Person in whose name the claim is lodged.
The following claim documents will have to be submitted:
Duly filed claim form.
Police FIR /Charge Sheet ( notarized copy)
Death Certificate in case of Death Claim
Disability Certificate in case of Disability Claim
Doctors prescription advising drugs and medicines.
Doctors referral letter advising hospitalization.
Original bills/ receipts and discharge certificate.
Post Mortem Report.
After verification and validation of the documents the claim will be processed.
One can reach at the toll free number or email at [email protected]
If someone is not satisfied with the response, then one can email – Nodal Officer at [email protected]
The next level of escalation is one can email at Head Grievances at [email protected]
The last step will be the Insurance Ombudsman for further redressal.