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After an Accident

Accident Response Protocol & Immediate Actions

Accident Response Protocol & Immediate Actions: Six steps, in order: Your safety comes first. Once everyone is safe, follow these steps. They protect your claim and speed up the settlement.

Accident Response Protocol & Immediate Actions
Immediate steps

In the first 30 minutes. Highlights include: Response.

01

Move to a safe spot away from traffic. Call an ambulance if anyone is injured. Turn on hazard lights.

02
03
04
05
06

Photos and information that speed up settlement.

  • 01
    Wide shots of both vehicles and the surroundings
  • 02
    Close-ups of every damage point
  • 03
    The other vehicle's registration number and driver's licence
  • 04
    Contact details of any witnesses
  • 05
    Sketch or video of the accident spot
  • 06
    PUC certificate of your vehicle

Step-by-step actions following a road accident.

01

Turn on hazard lights, move to a safe spot if possible, and seek immediate medical care for any injured occupants or third parties.

02
03
04

Understanding cashless repair vs reimbursement.

Cashless Repairs at Network Garages

The insurer settles repair bills directly with authorized workshops. You pay only compulsory deductibles and non-covered parts.

Reimbursement Claims at Non-Network Garages

If repaired at a local garage, pay initial bills yourself and submit original invoices, cash receipts, and surveyor reports for reimbursement.

Total Loss & Constructive Total Loss Claims

If repair cost exceeds 75% of Insured Declared Value (IDV), the claim is settled as Total Loss, paying full IDV minus salvage value.

We'll walk you through it.

Save our number in your phone today. If an accident happens, one call to Insuremile and we'll take it from there.