Customer Success & Advisory Desk
Post-Policy Issuance Checklist & Customer Success
Congratulations! Your insurance policy is now active and verified. Please take a few minutes to review your policy schedule carefully. Following this post-issuance guide will save you time and prevent unnecessary claim delays later.
Do these five things after your policy is issued.
Running through these checks keeps your coverage active, accurate, and ready when you need it. Click any step to read details.
01Check Your Policy Within 7 Days
Please compare your policy document with what was explained before you bought it. Check:
- Your name and personal details
- Vehicle number and vehicle details
- Policy start and expiry dates
- Coverage and benefits
- Add-on covers (if applicable)
If you find any mistake, contact Insuremile immediately. Our dedicated support advisors will help you get it corrected with the insurer.
02Sold Your Vehicle?
If you sell your vehicle before your policy expires, you may be eligible to cancel the policy and receive a pro-rata premium refund, subject to the insurer’s terms and conditions. Our Customer Success team will guide you through the process step by step.
03If an Accident Happens
Your safety comes first. In case of an accident, please follow our immediate safety steps and collect necessary proof on-scene. For detailed instructions on what to do and how to prepare your documentation, refer to our Claims Guide.
04Need Help With Your Claim?
If you need assistance during the claim process or have questions about cashless garage approvals, we can support you. Please review our comprehensive Claims Guide or get in touch with our Customer Success desk.
05Manage Your No Claim Bonus (NCB)
A claim can affect your accumulated renewal discount. Before filing a claim for minor damages, calculate the trade-off. Learn more about how NCB transfers and slabs work in our NCB Guide.
Our Commitment
We're here after you buy.
Whether you need to check your policy, update details, understand a benefit, or prepare for renewal. Talk to us.