Customer Success

Customer Success & Policy Support Desk

Need to check your policy, correct a detail, understand a benefit, or plan a renewal? Our Customer Success team is available Monday to Saturday.

What we help with

Common Customer Success requests.

Send us your policy PDF. We'll compare it to what you were told and flag anything worth correcting.

Name, KYC, vehicle details, nominee: we handle the paperwork with the insurer.

We'll tell you what has changed, what to add or drop, and quote 15+ insurers.

We'll cancel your policy, protect your NCB, and process the refund.

Submit your policy query or request via phone, email, WhatsApp, or branch walk-in.

Assistance with verifying proposal form accuracy, checking VAHAN vehicle registration details, and ensuring seamless policy issuance.

Free support for correcting misprinted names, engine numbers, chassis numbers, address changes, and nominee updates on existing policies.

Automated reminders 30 days prior to policy expiry to ensure zero lapse, zero loss of No Claim Bonus, and zero physical inspection hassles.

Dedicated 1-on-1 claim advocates who guide you through documentation, coordinate with surveyors, and escalate delayed claims with insurers.

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Zero Spam PolicyWe never sell your personal contact details to third-party telemarketers or external call centers.
02
Dedicated Case ManagersGet assigned a single point of contact for complex claim handling and endorsement requests.
03
Multi-Channel SupportReach us via phone, email, WhatsApp, or walk into any of our 15 official branch offices across India.
04
IRDAI Grievance SupportIf an insurer wrongfully denies your claim, our legal team helps you file an official appeal on the Bima Bharosa portal.