1. How to pay a premium? What are the modes of payment available? There are six modes of payment as offered by Aegon Life Insurance: Online Credit Card Internet banking Pay via phone app ECS EBPP Pay at Aegon Life branches There is also an option of paying via cash or cheque personally in any of the branch offices in your city. IVR method of payment is possible where one needs to keep in handy the credit card information along with date of birth. 2. How can I check policy status for Aegon Life child plans? You can check policy status via online and SMS. For online log into the website with your Customer ID and password to check the policy status. 3. What is the policy renewal process for Aegon Life child plans? You can renew your policy online by login into the e-portal – with valid details- policy number and policyholders date of birth. For offline mode, you can approach any of the branch offices to drop your cheque. 4. What is the company’s process to settle a claim for Aegon Life child plans? We offer to elicit three step processes for claim settlement which includes the following: Claim intimation and registration. Payment of fund value Settlement Payout E settlement facility via NEFT mode option is also available with us. 5. What is the policy cancellation process for Aegon Life child plans? In case you are not satisfied with an existing policy, you can fill the surrender form along with the policy documents and submit it in any of the branch office, along with the cancellation charges. The policy cancellation takes 30 days to process and the refund will be submitted to your bank account. For new policyholders, a grace period of about 15 days is given, wherein you have the option of canceling the policy and receiving back the premium. In either case, the Unit price is calculated as per the current market value of NAV if the documents are submitted before 3:00 PM, else the next days NAV value is applied to calculate the refund.
