FREQUENTLY ASKED QUESTIONS
Insurance Questions, Simply Answered.
Welcome to the InsureMile FAQ archive: Frequently asked questions about bike, car, health, and claims, answered simply in plain English. For help with your specific policy, email [email protected].
Navigating insurance policies, claims processes, and renewal deadlines does not have to be complicated. We have compiled clear answers to the most common questions our advisors receive every day from policyholders across India.
Use the category filters below to browse questions related to two-wheeler cover, four-wheeler policies, family health insurance, claims intimation, and IRDAI consumer guidelines.
General Insurance
An insurer only sells its own policies. As an IRDAI-licensed web aggregator, Insuremile lets you compare quotes, add-ons, and prices across multiple insurance companies side by side. We also help you after purchase with policy endorsements, renewals, and claim assistance.
Yes. Insuremile holds IRDAI Web Aggregator license IRDAI/INTAII/BA/51/2018. Your premium goes directly to the insurance company you choose, and your policy document is issued directly by that insurer.
Car
IDV is the maximum sum insured for your vehicle under a motor policy, calculated from the manufacturer's listed price minus statutory depreciation based on vehicle age. It is the maximum compensation paid by the insurer if your vehicle is stolen or damaged beyond repair. A higher IDV increases your own-damage premium slightly, while a lower IDV reduces the premium but lowers the claim payout if your vehicle is totaled.
Standard insurance deducts depreciation on replaced parts, up to 50% on plastic and rubber. A Zero Depreciation add-on removes this deduction, so the insurer pays the full cost of replacement parts during an accident repair.
Pay-As-You-Drive calculates your own-damage premium based on how much you drive each year (such as under 5,000 or 7,500 km). If you drive rarely, it can lower your premium by 25% to 40%. You track kilometers via an app or device, and you can buy additional kilometers if you exceed your limit.
If your vehicle is stolen or damaged beyond repair, a standard policy only pays its depreciated value (IDV). Return to Invoice bridges this gap by paying the original on-road purchase price, including road tax and registration charges. It is available for vehicles up to 3 to 5 years old.
Health
At a network hospital, show your health insurance card at the insurance or TPA desk. For planned treatments, apply 48 hours before admission; for emergencies, inform them within 24 hours. Once the insurer approves the pre-authorization, they settle the bill directly with the hospital.
Yes. Per IRDAI guidelines, health insurance policies cover in-patient AYUSH treatments up to the sum insured, provided the care takes place at a government-recognized or accredited AYUSH hospital.
Personal Accident
A ₹15 Lakh Compulsory Personal Accident (CPA) cover is mandatory for the vehicle owner-driver under Indian law. If you already have active CPA cover under another policy, you can opt out. Cover for pillion passengers is optional but recommended.
Buying
Under IRDAI rules, you have 30 days from receiving an electronic policy to review the terms. If you decide it does not suit your needs, you can cancel it for a refund, minus a small deduction for the days you were covered and stamp duty.
Renewal
If your policy expired less than 90 days ago, you can usually renew online without an inspection and keep your No Claim Bonus. If it has been expired for more than 90 days, the insurer may ask for a quick self-inspection via photos taken on your phone.
We only process payments through official insurer payment gateways. We never ask you to transfer money to personal UPI or Google Pay accounts, and our team verifies renewal notices directly with the insurer if you receive a suspicious call.
Claims
Claims are filed with and paid directly by your insurance company. Because you bought through Insuremile, our team helps you at every step: call or WhatsApp us (+91 96065 56069), and we help you notify the insurer, find a cashless garage, and follow up until settlement.
In a cashless claim, the insurer settles repairs or hospital bills directly with network garages and hospitals. In a reimbursement claim, you pay upfront at a non-network facility, then submit your bills and documents to the insurer to get paid back, usually within 10 to 14 business days.
NCB
Your NCB belongs to you, not the vehicle or the insurer. When you switch insurers at renewal, enter your previous policy details or provide an NCB certificate from your prior insurer. The full discount (20% to 50%) carries over to your new policy.
Customer Success
Yes, through an endorsement. Simple corrections like spelling errors, address updates, or nominee changes are free with basic ID proof. Changes that affect risk, such as adding a CNG kit or updating IDV, may require a small premium adjustment.