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CIN: U72900KA2018PTC110119

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1. How to pay premium? What are the modes of payment available? Universal Sompo General Insurance offers three ways to pay the premium Direct debit from your bank Credit card payment Cheque payment You need to sign a debit mandate for the direct debit. Thus, you dont have the stress to remember the premium due date. 2. How can I check policy status for Universal Sompo travel insurance? You can check the policy details online or via toll free number. If you are a registered user, simply login to e-Portal with your username and password. 3. What is the policy renewal process for Universal Sompotravel insurance? There are three ways of renewing your policy with the company. Debit mandate- Automatic bank transfer on the date as agreed in the Policy T&C. Call toll-free number of the company to inquire about the renewal process. Submit the payment in the acceptable bank branch. If you have an online insurer profile, directly pay the insurance premium. 4. What is the companys process to settle claim for Universal Sompotravel insurance? Universal Sompo General Insurancetakes 7 business days to settle claims for minor accidents. You need to submit the mandatory hospitalization bills and reports in addition to the claims application and submit the same to the Claims department. The claim amount will be directly debited into the bank account of the policyholder. 5. What is the policy cancellation process for Universal Sompotravel insurance? You get a free look period of 15-days in which you can cancel the policy and premium will be deposited in your bank account, post deduction of incurred charges on your medical examination and the stamp duty charges. You can cancel your policy by E-mail: contactus@universalsompo[dot]com Letter: Universal Sompo General Insurance Company Ltd., Plot No – EL-94,KLS Tower, TTC Industrial Area, MIDC, Mahape, Navi Mumbai 400710.

Universal Sompo General Insurance Company Limited is a joint venture between Indian banks – Allahabad Bank, Karnataka Banka and Indian Overseas Bank, an Indian investment company, Dabur Investments and a Japanese insurance company, the Sompo Japan Insurance Company. Universal Sompo has its headquarters at Mumbai. The Sompo Japan Nipponkoa Insurance Inc. is a leading Japanese insurance provider and is the largest property and casual insurance company in the country of Japan. Universal Sompo is a rapidly growing insurance provider in India. It started operations in India in the year 2007 when it received its Licence and Certificate of Registration from the Indian Regulatory and Development Authority (IRDA). When it comes to Travel Insurance, the company offers its customers comprehensive travel insurance whether it is for individuals, or the entire family or even students. Why Travel Insurance? Travelling is something an individual undertakes to take a break from the daily monotonous lifestyle or for any pressing business need. In both the scenarios, getting the trip hampered due to some unforeseen and uncontrollable circumstance puts a sour taste in the mouth. Not only the travel itinerary is completely ruined but it also involves a considerable loss of finances, something, which an average man cannot bear on his budget planning. As such, insuring oneself through travel insurance seems the best and prudent course of action. Travel Insurance plans offered by Universal Sompo The company offers a host of travel insurance plans to individuals, their families and students. Let us take a look at the different travel insurance plans as offered by Unversal Sompo. Travel plans for worldwide travel The Universal Sompo Travel insurance plans protect the insured person against various risks, such as illnesses, theft and any other such occurrences when the person is travelling alone. This plan has three policy variants, which are, Platinum, Gold and Silver. A closer look at the Universal Sompo Worldwide Travel Insurance Plans (worldwide) reveals the following benefits: The sum assured ranges between Rs. 50,000 to Rs. 500,00 based on which plan the customer chooses. This plan provides worldwide emergency, medical and travel assistance services. The policy is issued almost immediately with the least amount of hassles. Medical treatment, assistance and evacuation is provided that provides coverage against any emergency medical treatment that requires inpatient care. It includes the medical evacuation to the hospital. Medical expenses for pain relieving dental treatment or dental treatment that is required due to an accident will be covered. The plan covers repatriation of mortal remains where the cost of transporting the mortal remains to the place of residence or a cremation or burial in the foreign country, will be covered. X-rays, diagnostic tests, radiotherapy, heat therapy, etc are covered by the plan. The cost of transfer to a special clinic if medically required will be covered by the plan. The cost of transportation including the necessary medical care enroute by recognized emergency services for medical attention is covered. A daily cash benefit is received in case of a continuous and completed 24 hours of hospitalization. The plan covers against death or the permanent total disablement in case of an accident. Coverage against the loss of checked-in baggage by a carrier, on which the insured person is travelling as a passenger, is provided. The plan will offer a compensation in case of any delay in the delivery of checked-in baggage in baggage by a carrier, on which the insured person is travelling as a passenger. The plan will pay a lump sum amount to the insured person in case of a financial emergency, such as theft, pilferage or robbery. The lump sum will be paid to replace the funds lost. The plan offers a Personal Legal Liability benefit, wherein it will cover against any legal liability (including defense costs) to pay damages for his negligence which results from a third party civil claim for third party death, bodily injury or property damage. The plan will cover for any delay beyond the scheduled departure or arrival time of a carrier. A lump sum amount will be paid to the insured person. The plan will cover against the unfortunate event of a hijacking. There is a trip cancellation benefit wherein the plan will compensate the insured person against any unforeseen delays, cancellations that may occur due to death, hospitalization or an act of God. The plan compensates the passenger against any missed connecting flight due to the delay of an inward flight. Universal Sompo will organize a compassionate visit from the family of the insured person. The company provides travel assistance services where passport assistance in case of a lost passport. Universal Sompo will provide compensation for any loss or damage to the contents of the customers home during the policy period arising from burglary or attempted burglary. Eligibility The minimum entry age for the proposer is 18 years, while the maximum entry age is 70 years. Individuals between the ages of 1 day to 70 years are covered. This plan has worldwide coverage. Travel plans for travel in Asia The Universal Sompo Travel insurance plans protect the insured person against various risks, such as illnesses, theft and any other such occurrences when the person is travelling alone. This plan has two policy variants, which are Gold and Platinum. A closer look at the Universal Sompo Travel Insurance Plans (Asia) reveals the following benefits: The sum assured ranges between Rs. 20,000 to Rs. 25,000 based on which plan the customer chooses. This plan provides emergency, medical and travel assistance services for travel in Asia. The policy is issued almost immediately with the least amount of hassles. Medical treatment, assistance and evacuation is provided that provides coverage against any emergency medical treatment that requires inpatient care. It includes the medical evacuation to the hospital. Medical expenses for pain relieving dental treatment or dental treatment that is required due to an accident will be covered. The plan covers repatriation of mortal remains where the cost of transporting the mortal remains to the place of residence or a cremation or burial in the foreign country, will be covered. X-rays, diagnostic tests, radiotherapy, heat therapy, etc are covered by the plan. The cost of transfer to a special clinic if medically required will be covered by the plan. The cost of transportation including the necessary medical care enroute by recognized emergency services for medical attention is covered. The plan covers against death or the permanent total disablement in case of an accident. Coverage against the loss of checked-in baggage by a carrier, on which the insured person is travelling as a passenger, is provided. The plan will offer a compensation in case of any delay in the delivery of checked-in baggage in baggage by a carrier, on which the insured person is travelling as a passenger. The plan offers a Personal Legal Liability benefit, wherein it will cover against any legal liability (including defense costs) to pay damages for his negligence which results from a third party civil claim for third party death, bodily injury or property damage. The plan will cover against the unfortunate event of a hijacking. The company provides travel assistance services where passport assistance in case of a lost passport. Eligibility The minimum entry age for the proposer is 18 years, while the maximum entry age is 70 years. Individuals between the ages of 1 day to 70 years are covered. This plan has coverage for travel in Asia. Travel plans for students The Universal Sompo Travel insurance plans protect the insured person against various risks, such as illnesses, theft and any other such occurrences when the person is travelling alone. This plan has three policy variants, which are Primary, Buddy and Intellectual. A closer look at the Universal Sompo Travel Insurance Plans reveals the following benefits: The sum assured ranges between Rs. 50,000 to Rs. 200,00 based on which plan the customer chooses. This plan provides worldwide emergency, medical and travel assistance services. The policy is issued almost immediately with the least amount of hassles. Medical treatment, assistance and evacuation is provided that provides coverage against any emergency medical treatment that requires inpatient care. It includes the medical evacuation to the hospital. Medical expenses for pain relieving dental treatment or dental treatment that is required due to an accident will be covered. The plan covers repatriation of mortal remains where the cost of transporting the mortal remains to the place of residence or a cremation or burial in the foreign country, will be covered. X-rays, diagnostic tests, radiotherapy, heat therapy, etc are covered by the plan. The cost of transfer to a special clinic if medically required will be covered by the plan. The cost of transportation including the necessary medical care enroute by recognized emergency services for medical attention is covered. A daily cash benefit is received in case of a continuous and completed 24 hours of hospitalization. The plan covers against death or the permanent total disablement in case of an accident. Coverage against the loss of checked-in baggage by a carrier, on which the insured person is travelling as a passenger, is provided. The plan will offer a compensation in case of any delay in the delivery of checked-in baggage in baggage by a carrier, on which the insured person is travelling as a passenger. The plan offers a Personal Legal Liability benefit, wherein it will cover against any legal liability (including defense costs) to pay damages for his negligence which results from a third party civil claim for third party death, bodily injury or property damage. Universal Sompo will organize a compassionate visit from the family of the insured person. The company provides travel assistance services where passport assistance in case of a lost passport. The plan also provides the reimbursement of un-used tuition fees if the insured person is unable to attend the rest of the semester as he or she was hospitalized for more than one month for a covered injury/sickness or in case of medical repatriation or in the case of the accidental death of a family member. If there is an accidental injury to the sponsor that results in death, then Universal Sompo will reimburse the tuition fee incurred for the remaining period of the study. Eligibility The minimum entry age for the proposer is 16 years, while the maximum entry age is 35 years. This plan has worldwide coverage. Travel Insurance Plan for multiple trips undertaken annually There are specific plans offered by the company that cover individuals who have to travel frequently throughout the year. The plan has two variants – Platinum and Gold, with sum insured options ranging from USD 200,000 to USD 500,000. A closer look at the Universal Sompo Travel Insurance Plans reveals the following benefits: This plan provides worldwide emergency, medical and travel assistance services. The policy is issued almost immediately with the least amount of hassles. Medical treatment, assistance and evacuation is provided that provides coverage against any emergency medical treatment that requires inpatient care. It includes the medical evacuation to the hospital. Medical expenses for pain relieving dental treatment or dental treatment that is required due to an accident will be covered. The plan covers repatriation of mortal remains where the cost of transporting the mortal remains to the place of residence or a cremation or burial in the foreign country, will be covered. X-rays, diagnostic tests, radiotherapy, heat therapy, etc are covered by the plan. The cost of transfer to a special clinic if medically required will be covered by the plan. The cost of transportation including the necessary medical care enroute by recognized emergency services for medical attention is covered. A daily cash benefit is received in case of a continuous and completed 24 hours of hospitalization. The plan covers against death or the permanent total disablement in case of an accident. Coverage against the loss of checked-in baggage by a carrier, on which the insured person is travelling as a passenger, is provided. The plan will offer a compensation in case of any delay in the delivery of checked-in baggage in baggage by a carrier, on which the insured person is travelling as a passenger. The plan will pay a lump sum amount to the insured person in case of a financial emergency, such as theft, pilferage or robbery. The lump sum will be paid to replace the funds lost. The plan offers a Personal Legal Liability benefit, wherein it will cover against any legal liability (including defense costs) to pay damages for his negligence which results from a third party civil claim for third party death, bodily injury or property damage. The plan will cover for any delay beyond the scheduled departure or arrival time of a carrier. A lump sum amount will be paid to the insured person. The plan will cover against the unfortunate event of a hijacking. There is a trip cancellation benefit wherein the plan will compensate the insured person against any unforeseen delays, cancellations that may occur due to death, hospitalization or an act of God. The plan compensates the passenger against any missed connecting flight due to the delay of an inward flight. Universal Sompo will organize a compassionate visit from the family of the insured person. The company provides travel assistance services where passport assistance in case of a lost passport. Universal Sompo will provide compensation for any loss or damage to the contents of the customers home during the policy period arising from burglary or attempted burglary. Eligibility The minimum entry age for the proposer is 18 years, while the maximum entry age is 70 years. Individuals between the ages of 1 day to 70 years are covered. This plan has worldwide coverage. Exclusions under the Travel Insurance Plans from Universal Sompo There are certain factors that are excluded from the scope of coverage of travel insurance. The exclusions are as follows: A pre-existing medical condition present prior to availing the plan and any complication arising out of such condition for which care, treatment or advice was sought from a medical practitioner. Routine physical or other examination where there is no indication of impairment of common health Medical expenses occurring beyond the policy period Suicide, attempted suicide or willfully self-inflicted injury or illness, mental disorder, anxiety/stress/depression/nervousness, venereal disease, alcoholism, drunkenness or drug abuse Manual work or hazardous occupation, self-exposure to needless peril (except in an attempt to save human life), engaging in any criminal or illegal act. Loss or damage to the insured’s passport due to confiscation or detention by customs, police or any other authority. Loss which is not reported to the appropriate police authority within 24 hours of the discovery of the loss, and for which an official report has not been obtained. War or any act of war, invasion, act of foreign enemy, war like operations, civil war, public defense, rebellion revolution, insurrection, military or usurped acts, riot, terrorism, chemical, radioactive or nuclear contamination. Participation or involvement in naval, military or air force operations, racing, diving, aviation, scuba diving, parachuting, hang-gliding, rock or mountain climbing. Any breach of law with criminal intent. Applying for Travel Insurance Plans from Universal Sompo Travel insurance plans offered by the company can be applied to through multiple channels like: Individuals desirous of availing any of the travel insurance plans can simply call the Sales helpline of the company and speak to the customer service representative. Interested individuals can mail their queries at the following email ID contactclaims@universalsompo[dot]com or contactus@universalsompo[dot]com. Lastly, customers may also visit the companys branches or get in touch with an agent to buy the plans required.